FAQ

Most smartphones with NFC capabilities are compatible. Click HERE to see which phones are compatible.

First check that your phone is compatible by reviewing the compatible phone in the previous FAQ.

If your phone is an iPhone, then make sure your tapping the back top of your device.

If your phone is an Android, then make sure your tapping the back middle of your phone.

If you are using a phone case. Try tapping your phone without the case on.

Make sure you are tapping your phone to the bottom middle of the product you have.

Reach out to memoriesatatouch@gmail.com if no other solutions are working.

In the customization section for each product is a text box to add your own instructions. If you want a video to play, then pictures to play afterwards, then make sure to indicate that.

You can ask for your own customization of the video that plays.

At this time the video will not be able to be updated after the product has been shipped. Future updates will make this possible.

Production will take 1 to 4 days.

You will receive a tracking number after your product(s) has been shipped.

If you have not received a tracking order after 5 days, please contact memoriesatatouch@gmail.com.

Shipping to the continental US takes up to 5 days. Shipping to Alaska and Hawaii will take up to an additional 7 days.