How the Product Works

Enabling NFC on Your Device

For iPhone Models:

iPhone 7, 8, or X:
  1. Swipe up from the bottom of the screen to access the Control Center.
  2. Tap the NFC Tag Reader icon to activate NFC.
iPhone X and Later Models:
  1. Swipe down from the top-right corner of the screen to open the Control Center.
  2. Tap the NFC Tag Reader icon to activate NFC.
If the NFC Tag Reader Icon Is Missing:
    1. Navigate to Settings > Control Center > Customize Controls.
    2. Add the NFC Tag Reader and follow the steps above.
    iPhone Models (iPhone 10 and Newer):
    NFC is automatically enabled, no manual actions need to be done.

      For Android Devices:

      1. Go to Settings > Connection Preferences > NFC.
      2. Turn on NFC.

      Using "Memories At A Touch" Products:

      Locating the NFC Reader on Your Device:

      • iPhone: The NFC reader located on the back of the phone towards the top.
      • Android: The NFC reader is located in the middle of the back of the phone.

      How to Play a Video From One of Our Products:

      1. Tap and Hold: Place the product near your device’s NFC reader. You can either touch your phone to the product, or be within a quarter in of the product. For best results, touch phone to product.
      2. Play the Video: Once the device detects the product, a notification will appear, typically at the top of your phone scree, to play the video. Tap message to open video.
      3. Phone Cases: Products are compatible with most phone cases. Products will not work with metal cases, or thick cases. 

      Enjoy revisiting your special memories!

      Our Frequently Asked Questions

      Which phones are compatible?

      Most smartphones with NFC capabilities are compatible. Click HERE to see which phones are compatible.

      Why isn't my phone working?

      First check that your phone is compatible by reviewing the compatible phone in the previous FAQ.

      If your phone is an iPhone, then make sure your tapping the back top of your device.

      If your phone is an Android, then make sure your tapping the back middle of your phone.

      If you are using a phone case. Try tapping your phone without the case on.

      Make sure you are tapping your phone to the bottom middle of the product you have.

      Reach out to memoriesatatouch@gmail.com if no other solutions are working.

      How do I customize the video that plays on my phone?

      In the customization section for each product is a text box to add your own instructions. If you want a video to play, then pictures to play afterwards, then make sure to indicate that.

      You can ask for your own customization of the video that plays.

      Am I able to update the video that plays after the product is shipped?

      At this time the video will not be able to be updated after the product has been shipped. Future updates will make this possible.

      How will I know the progress of my order?

      Production will take 1 to 4 days.

      You will receive a tracking number after your product(s) has been shipped.

      If you have not received a tracking order after 5 days, please contact memoriesatatouch@gmail.com.

      How long does shipping take?

      Shipping to the continental US takes up to 5 days. Shipping to Alaska and Hawaii will take up to an additional 7 days.